✓ This policy covers projects limited for 15 days commencing from delivery date.
✓ If the client returns the work after 15 days for quality issues, the client will be charged with 30% for proofreading and 50% for rework. These are charges are calculated based on the file length and/or page count).
✓ This refund policy is limited only for category A (Excellent) and B (Good) quality audio/document.
✓ We reserve the right to conduct a proofreading review to determine the quality issue before processing a refund.
✓ The request shall be processed if the results of the review validates a failure in our stated quality standards and guidelines. A revised copy shall be requested from the client.
✓ This policy does not apply to poor quality audio or poorly- written documents and Rush orders.
✓ We do not guarantee Accuracy for Rush orders and poor quality audio or poorly- written documents. We also reserve the right to refuse rework requests under these conditions.
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